Your Bright Panda subscription
The free trial, billing, cancelling and what happens next.
Settings, Subscription shows your plan and its price, and your free trial or next payment.
The free trial
Every school starts with 7 days free, and we do not ask for a card. The trial includes your admin sign-in, one teacher and up to 10 students, and text messages to your customers and staff are switched on once you subscribe (emails work during the trial). Your welcome email gives the last day of the trial.
Choose a plan and pay
- 1Open Settings, then Subscription (you must be an Admin)
- 2Choose a plan
- 3Enter your card and press SubscribeYou are charged straight away and every month after that on the same date. Your limits and text messages switch on at once. You can do this at any time, even on day one.
If the trial ends and you have not chosen a plan
Nothing is charged. Your admin portal becomes read-only (you can still sign in to look at and download your data), and your customers and instructors can no longer sign in. We keep your data for 30 days. Choose a plan in Settings, Subscription and everything comes back at once.
Update your card
Choose Update payment method on the Subscription tab (or Manage Billing under Banking & Stripe) to change the card on file and see past invoices.
Cancel your subscription
- 1Open Settings, then Subscription (you must be an Admin)
- 2Choose Cancel subscriptionYou are shown what will happen and asked to confirm.
- 3Tick that you understand, then confirmYou are emailed the details straight away.
- During the free trial: you are not charged.
- After the trial: your card is not charged again.
- You and your customers keep full access until the last day: the end of your free trial, or the end of the month you have already paid for.
- Two days before it ends we email a reminder. The day after it ends we email a thank-you that confirms no more charges.
When access ends, your customers can no longer sign in (including by magic link), see schedules, register or pay, your instructors can no longer sign in, and your storefront stops taking registrations. You, as an admin, can still sign in, but the admin portal is read-only. Your school and customer data is permanently deleted 90 days later.
Changed your mind? Until your access ends, choose Keep my subscription on the same page and everything carries on as before.
Reactivate after it has ended
Sign in as the admin at admin.brightpanda.app, choose your school, and open Settings, then Subscription. A red bar across the top of every page reminds you that the school is read-only. Choose Reactivate subscription: we charge your plan price to the card on file now (there is no new free trial) and then every month. If the card cannot be charged nothing changes: use Update payment method to add a card, then try again.
- As soon as it goes through, customers and instructors can sign in again and the storefront reopens.
- Reactivate before the deletion date in your emails and all your data is kept. After that date it is gone and cannot be recovered.
- While the school is read-only you can still open reports, rosters and contact lists, so download what you need.