Communicating with families
Messages you send, and the messages Bright Panda sends for you.
Open Communications. The tabs are Communication Logs, Templates, Automatic Messages and Contact Groups.
Communication Logs
A record of every email and text sent to your customers, whether it was sent or failed, and the replies customers sent back. Search by recipient or subject.
Templates and Contact Groups
Write a message once as a Template, then send it to a Contact Group (for example every parent in Watercolor Basics) or to a list of email addresses. Use Contact Groups to build the audiences you write to often.
Automatic Messages
This tab lists every email and text the system sends for you, when it is sent and to whom. Press Preview on any of them to see the finished email and text exactly as a customer would receive it, filled in with made-up names. Nothing is sent when you preview.
- Enrollment confirmation, payment receipt and refund notices.
- Class reminders, cancellations, schedule changes and makeup bookings.
- Sign-in links, password resets and email-change notices.
- Gift card emails.
About texts
Texts are sent only to customers who ticked the text box. Every text begins with your school's name. A customer who replies STOP is switched off automatically and the reply shows on their Communications tab. Because the texts go through one shared number, STOP stops texts from every school on Bright Panda.